Q1: What is Bagonest?
A: Bagonest is your one-stop destination for stylish, durable, and functional bags designed to fit every lifestyle — from everyday essentials to travel adventures.

Orders & Payments

Q2: How can I place an order?
A: Simply browse our collection, add your favorite items to the cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

Q3: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options depending on your location.

Q4: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 2 hours of purchase. After that, they’re already being processed for shipment. Please contact our support team as soon as possible if you need changes.

Shipping & Delivery

Q5: Do you ship internationally?
A: Yes! Bagonest ships worldwide. Shipping fees and delivery times vary depending on your location.

Q6: How long does delivery take?
A: Domestic orders typically arrive within 3–7 business days, while international orders may take 7–21 business days. You’ll receive a tracking number once your order ships.

Q7: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email so you can follow your package in real-time.

Returns & Exchanges

Q8: What is your return policy?
A: We offer a 30-day return policy for unused items in their original packaging. Simply contact us to initiate a return.

Q9: How do I start a return or exchange?
A: Email our customer service team at support@bagonest.com
 with your order number and reason for return. We’ll guide you through the process.

Q10: Are there any items that can’t be returned?
A: Custom-made or personalized items are non-returnable unless defective.

Products & Care

Q11: Are your bags waterproof?
A: Many of our designs are water-resistant, but we recommend checking each product description for specific material details.

Q12: How do I clean my bag?
A: Use a soft cloth with mild soap and water. Avoid harsh chemicals or machine washing to preserve material quality.
Customer Support

Q13: How can I contact Bagonest?
A: You can reach us at support@bagonest.com
 or through the Contact Us page. Our team is available Monday–Friday, 10 AM – 10 PM (EST).